With the help of Blockchain Congress USA, learn about iSupport, its features, pricing information, popular comparisons to other Help Desk products and more. Still not sure about iSupport? Check out alternatives .
Best For Medium to large businesses that need the ability to automate complex business processes.Product Details iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the power and flexibility to meet your company’s needs as they change over time. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more.ScreenshotsContact Details iSupport Softwarehttp://www.isupport.comFounded in 1992Located in United StatesiSupport Pricing Overview iSupport pricing starts at $699.00 as a one-time payment, per user.They do not have a free version.iSupport offers a free trial.See additional pricing details below.
What Are The Deployment Options Of iSupport
Installed – Mac | Installed – Windows | Web-Based, Cloud, SaaS
What are the Support Options of iSupport
Business Hours | Online
Training Options
Live Online | Webinars | Documentation
iSupport Features
Alerts / Escalation, Automated Routing, Call Center Management, Customizable Branding, Document Storage, Email Integration, IT Asset Management, Interaction Tracking, Knowledge Base Management, Macros/Templated Responses, Multi-Channel Communication, Network Monitoring, Real-time Chat, Remote Access/Control, Reporting/Analytics, Self Service Portal, Service Level Agreement (SLA) Management, Ticket Management, Workflow Configuration
Customer Service
Alerts / Escalation, Appointment Management, Email Management, Knowledge Base, Live Chat, Performance Metrics, Queue Management, Self Service Portal, Social Media Integration, Surveys & Feedback, Workflow Management
ITSM
Asset Tracking, Availability Management, Change Management, Configuration Management, Contract/License Management, Incident Management, Problem Management, Project Management, Self Service Portal
Remote Support
Diagnostic Tools, Real-time Chat, Screen Sharing, Session Recording, Surveys & Feedback
iSupport Alternatives
Salesforce Service Cloud, Jitbit HelpDesk, Cayzu, VCC Live, Sparkcentral, LiveHelpNow Suite, BOSS Solutions Suite, Tracker, SolarWinds Service Desk
Website
http://www.isupport.com
Please note: For any support queries, pricing information, inquiries, or the latest updates, always refer to the official website of iSupport at http://www.isupport.com.
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