With the help of Blockchain Congress USA, learn about EdgeTier, its features, pricing information, popular comparisons to other Live Chat products and more. Still not sure about EdgeTier? Check out alternatives .
Best For Built for Enterprise level customer facing teams, the EdgeTier’s system enriches every interaction in high-performing contact centres through the power of artificial intelligence & machine learning.Product Details EdgeTier’s automated agent assistant works with customer service advisors to answer queries more efficiently and accurately, whilst retaining a personal touch for each engagement.
The EdgeTier system uses cutting edge analytics, machine learning, automation and artificial intelligence technology to generate personalised and accurate responses to every customer query.Contact Details EdgeTierhttp://www.edgetier.comFounded in 2015Located in Ireland
What Are The Deployment Options Of EdgeTier
Installed – Mac | Installed – Windows | Web-Based, Cloud, SaaS
What are the Support Options of EdgeTier
Business Hours
Training Options
In Person | Live Online | Webinars | Documentation
EdgeTier Features
Canned Responses, Customizable Branding, Geo Targeting, Proactive Chat, Third Party Integration, Transfers/Routing
Contact Center
Agent Interface, Automated Routing, Chatbot, Collaboration Tools, Computer Telephony Integration, Quality Management, Queue Management, Reporting/Analytics, Workforce Management
Conversational AI Platform
Chatbot, Contextual Guidance, Intent Recognition, Live Chat, Multi-Channel Communication, Multi-Language, Pre-Configured Bot, Reporting/Analytics, Sentiment Analysis
Customer Service
Alerts / Escalation, Call Center Management, Email Management, Knowledge Base, Live Chat, Performance Metrics, Queue Management, Social Media Integration, Surveys & Feedback, Virtual Assistant, Workflow Management
Robotic Process Automation
Analytics, Integration into Third Party Applications
EdgeTier Alternatives
HappyFox Chat, Freshchat, HelpCrunch, HubSpot Service Hub, User.com, Smartsupp live chat, Zendesk, Salesforce Service Cloud, Drift
Website
http://www.edgetier.com
Please note: For any support queries, pricing information, inquiries, or the latest updates, always refer to the official website of EdgeTier at http://www.edgetier.com.
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