With the help of Blockchain Congress USA, learn about Deskpro, its features, pricing information, popular comparisons to other Help Desk products and more. Still not sure about Deskpro? Check out alternatives .
Best For Any organization that needs to deliver excellent service, from SME to major enterprise. Ideal for customer service/product support/IT service desk.Product Details Deskpro is the helpdesk software platform for 21st century organizations, offering a modern, real-time web interface, flexible configuration and easy but powerful automation.
Includes: user portal with Knowledgebase, news posting, file hosting and customer feedback; live chat that you can add to your website; integration with services you already use: Salesforce, Highrise, JIRA, Active Directory, LDAP, OneLogin, Okta and many more.
Full REST API and app development framework.ScreenshotsContact Details Deskprohttp://www.deskpro.comFounded in 2002Located in United KingdomDeskpro Pricing Overview Deskpro pricing starts at $30.00 per month, per user.They do not have a free version.Deskpro offers a free trial.See additional pricing details below.
What Are The Deployment Options Of Deskpro
Installed – Mac | Installed – Windows | Web-Based, Cloud, SaaS | iPhone / iPad | Android
What are the Support Options of Deskpro
Business Hours | Online
Training Options
In Person | Live Online | Webinars | Documentation
Deskpro Features
Alerts / Escalation, Automated Routing, Call Center Management, Customizable Branding, Document Storage, Email Integration, IT Asset Management, Interaction Tracking, Knowledge Base Management, Macros/Templated Responses, Multi-Channel Communication, Network Monitoring, Real-time Chat, Remote Access/Control, Reporting/Analytics, Self Service Portal, Service Level Agreement (SLA) Management, Ticket Management, Workflow Configuration
Customer Service
Alerts / Escalation, Appointment Management, Call Center Management, Email Management, Knowledge Base, Live Chat, Performance Metrics, Queue Management, Self Service Portal, Social Media Integration, Surveys & Feedback, Workflow Management
Knowledge Management
Cataloging/Categorization, Collaboration, Content Management, Decision Tree, Discussion Boards, Full Text Search, Knowledge Base Management, Self Service Portal
Live Chat
Canned Responses, Customizable Branding, Geo Targeting, Offline Form, Proactive Chat, Third Party Integration, Transfers/Routing, Website Visitor Tracking
Deskpro Alternatives
Salesforce Service Cloud, Jitbit HelpDesk, Cayzu, VCC Live, Sparkcentral, LiveHelpNow Suite, BOSS Solutions Suite, Tracker, SolarWinds Service Desk
Website
http://www.deskpro.com
Please note: For any support queries, pricing information, inquiries, or the latest updates, always refer to the official website of Deskpro at http://www.deskpro.com.
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