With the help of Blockchain Congress USA, learn about C-Desk, its features, pricing information, popular comparisons to other Help Desk products and more. Still not sure about C-Desk? Check out alternatives .
Best For All Kind of Organizations..Product Details Free service desk / Helpdesk application with lots of other features for whole organisation.
1. service request management (Not only for IT but for all departments) so service category can be assigned to anyone and he starts receiving requests raised by others for that category..
2. Asset management (Manual) So covers life cycle of all assets not only IT and networked assets..
3. Knowledge base.
4. Photo gallery
5. notice board
6. Log book
7. Active directory
8. Customer CareScreenshotsContact Details C-Deskhttp://www.cdesk.inFounded in 2007Located in India
What Are The Deployment Options Of C-Desk
Installed – Windows | Web-Based, Cloud, SaaS
What are the Support Options of C-Desk
24/7 (Live Rep) | Online
Training Options
Live Online | Documentation
C-Desk Features
Alerts / Escalation, Automated Routing, Call Center Management, Customizable Branding, Document Storage, IT Asset Management, Interaction Tracking, Knowledge Base Management, Network Monitoring, Real-time Chat, Reporting/Analytics, Self Service Portal, Service Level Agreement (SLA) Management, Ticket Management, Workflow Configuration
Complaint Management
Complaint Classification, Corrective Actions (CAPA), Customer Complaint Tracking, Feedback Management, Forms Management, Issue Tracking, Routing, Self Service Portal, Survey Management
Customer Service
Alerts / Escalation, Email Management, Knowledge Base, Live Chat, Self Service Portal, Surveys & Feedback, Workflow Management
C-Desk Alternatives
SolarWinds Service Desk, Tracker, Salesforce Service Cloud, LiveAgent, Jitbit HelpDesk, Cayzu, VCC Live, Sparkcentral, LiveHelpNow Suite
Website
http://www.cdesk.in
Please note: For any support queries, pricing information, inquiries, or the latest updates, always refer to the official website of C-Desk at http://www.cdesk.in.
Was this helpful?
0 / 0